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If you are a new user, please register as a user from the member registration page.

HELP

General

q
The screen for lift ticket reservation / rental reservation / ski classroom reservation / food court seat reservation cannot be displayed.
a
After registering, you can make each reservation by logging in.
Please register and log in.
q
I have registered, but I cannot log in.
a
Please confirm that the e-mail has arrived at the e-mail address you entered when you registered. Until you click on the URL in the email, you will be temporarily registered and you will not be able to log in.
If you have not received the email, it may not be received due to your email settings.
After registering to receive the domain of "okuibuki.co.jp", please register again.
q
I can't log in because I forgot my password.
a
Enter your registered e-mail address from " * Forgot your password ". You will receive an e-mail with the URL for resetting your password to your e-mail address. Please reset your password there.
If you have forgotten your email address, please register again.
q
I do not want to make a reservation in the future, so I want to cancel the membership registration.
a
After logging in, click "Unregister" in "Member Information". You will receive an email with the URL for canceling registration. Please cancel the registration there.
q
The date you want to make a reservation is "Before reservation is received", and you cannot make a lift ticket reservation / rental reservation / ski classroom reservation / food court reservation.
a
I'm sorry. We are currently accepting reservations up to 28 days in the future.
Sorry for your inconvenience, but please make a reservation after it becomes "Accepting".
q
How do you distinguish adults / children in rental / ski classroom reservations?
a
The grade is determined from the date of birth entered, and children under elementary school age are considered children.
q
I don't have a credit card, can I make a reservation?
a
I'm sorry. Only credit cards can be used. In the case of cash, please pay locally on the day.
q
I made a lift ticket reservation, rental reservation, ski classroom reservation, and food court reservation. How long can I cancel?
Are there any cancellation fees?
a
Cancellation by the customer is possible until the day 6:00. For further cancellations, please contact us by phone.
TEL: 0749-59-0322
In addition, cancellation fee is not received.
q
I canceled my membership before canceling my reservation. What happens to reservations?
a
The cancellation process will be performed automatically and no credit card will be debited.
q
What are the terms of use?
a
Please refer to here.
q
Please tell us about the handling of personal information.
a
Please refer to here.
q
Can I use it with a virtual card or debit card?
a
Yes, you can. However, depending on the card company, it may be withdrawn at the reservation stage. Please contact your credit card company as we cannot find out the target card here.

Lift ticket reservation

q
Please tell me the lift ticket reservation fee.
a
The following table shows the fee structure.
Charge
Weekday Holiday
1-day ticket(Adult) ¥4,300 ¥4,900
1-day ticket(Middle) ¥3,500 ¥3,500
1-day ticket(Child) 1 person ¥3,000
2 person ¥2,000
3~5 person ¥1,000
1 person ¥3,000
2 person ¥2,000
3~5 person ¥1,000
Ticket (10 times) ¥3,000 ¥3,000
Kids & tunnel tickets ¥1,500 ¥1,500
※Customers who purchase a one-day pass can also use 'Kids & Tunnel'.
※Senior tickets are sold only at local counters and age confirmation is required.
※A deposit (500 yen) is required for all ticket prices.
※All prices shown are inclusive of tax.
q
I made a lift ticket reservation. What should I do on the day?
a
By holding the QR code displayed on the "Reservation Information Confirmation" screen of the lift ticket reservation over the leader at the local entrance, you can smoothly pass through the lift ticket counter.
If you have any questions, please contact the staff on the day.

Rental reservation

q
Please tell me the rental reservation fee.
a
The following table shows the fee structure.
Adult (more than junior high school students) Child (under elementary school) Remarks
All day Half a day All day Half a day
Ski Set ¥4,000 ¥3,000 ¥2,500 ¥2,000 Boots, Skis, Stock
Ski Full Set ¥7,000 ¥6,000 ¥4,500 ¥4,000 Wear, Boots, Skis, Stock
Snow Board Full Set ¥7,000 ¥6,000 ¥4,500 ¥4,000 Wear, Boots, Snow Board
Snow Board Set ¥4,000 ¥3,000 ¥2,500 ¥2,000 Boots, Snow Board
Skis ¥3,000 ¥2,000 ¥2,000 ¥1,000 100cm~200cm
Snow Board ¥3,000 ¥2,000 ¥2,000 ¥1,000 80cm~160cm
Boots ¥1,500 ¥1,000 Ski 17cm ~ 31cm
Board 17cm ~ 30cm
Stock ¥500 ¥500 70cm~130cm
Wear ¥3,500 ¥2,500 100cm~200cm
Helmet ¥500 ¥500 XXS~XL
Sled Free Free Free rental at Kids Park.
Gloves / hats Sale Sale Sold at the shop in the center house.
※Afternoon = After 12:00.
※Please present your ID (driver's license, etc.) when renting.
※All prices shown are tax-inclusive.
q
I made a rental reservation. What should I do on the day?
a
By holding the QR code displayed on the "Reservation Information Confirmation" screen of the rental reservation over the leader at the local entrance, you can smoothly pass through the rental counter.
If you have any questions, please contact the staff on the day.

School reservation

q
Please tell me the price of the ski classroom reservation.
a
The following table shows the fee structure. (Same for adult / child)
type 1lesson(90 minutes) 2lesson(180 minutes) 3lesson(270 minutes)
Ski ¥3,800 ¥6,600 ¥9,400
Snow board ¥3,800 ¥6,600 ¥9,400
q
I made a ski classroom reservation. What should I do on the day?
a
At least 30 minutes before the lesson start, tell the name of the reservation person in the information at the center house.
If you have any questions, please contact the staff on the day.
q
Do you have lessons every day?
a
We have a holiday only on the 14th of OKUIBUKI Cup.
q
Does the lesson start on the day of the lesson?
a
Reception is also available on the day, but we recommend you to make a reservation.
q
I'm a complete beginner but am I okay?
a
Yes, please proceed with ease.
q
My child is about 5 years old, can he take lessons?
a
I'm sorry. Regular lessons are available from the age of 5. Please use private lessons.
q
I cannot make a reservation from the web.
a
Please call me.
q
Should I take more than one lesson?
a
Yes, if you do not have physical problems, we recommend taking multiple classes.
q
Can I pay by card?
a
I'm sorry. Available only for WEB reservations. Other handling is only cash.
q
Can I take it alone?
a
Yes, one person has taken a lot.
q
From what age can I start taking lessons?
a
Applicable from 5 years old.
q
Do you have kids lessons?
a
Yes, we classify from 5 to 9 years old according to age and level.
q
How many people do group lessons?
a
Depending on the class, we have a maximum of 5 to 7 students.
q
Do you have private lessons?
a
Yes, we also accept reservations by phone.
q
Can I take lessons with my family alone?
a
Yes, private lessons are available for private lessons. Please contact us by phone.
q
Can I book a Ladies Day lesson?
a
No, we do not accept reservations for event dates. We will be applying locally. However, other lessons, such as private lessons, can be booked over the phone.
q
Do you have telemark lessons? Can I make a reservation again?
a
Yes, only on weekends, but no reservations are accepted. Please contact us before visiting.
q
Can my child visit during the lesson?
a
Yes, you can. Ask your coach directly about the slopes you use.
q
Can I put my child in the same group?
a
Usually we classify people aged 5 to 9 according to their age and level. If you wish, you will have to enter the class of the children below.
q
Can parents take private lessons?
a
Yes, we do lessons for children.
q
Can I nominate a teacher?
a
Yes, you can appoint in a private lesson.
q
How many lessons are available for the school season ticket?
a
Yes, reservations by phone are also available. In addition, you can freely choose skiing and snowboarding lessons.
q
Can I enter the lesson if I am late?
a
Sorry, there are 3 lessons a day so please take them at the next time.
q
I have a discount voucher. Is it always available?
a
You can use it normally, but you can use it at the time of the event unless you are eligible. Reservations cannot be made online.
q
Do you have lessons such as bumps?
a
We have private lessons. Tell your coach what you want.
q
Do I need a lift ticket?
a
Required for some classes. In that case, we will inform you at the reception. In addition, beginners and beginners can use the green tunnel free of charge only during the lessons.
q
Is rental fee included?
a
No, a separate fee is required.
q
Can I take a short ski or plastic ski lesson?
a
I'm sorry. We do not include safety aspects.
q
Do you do pole lessons?
a
Lessons are not available, but Paul Burn is free to use.
q
Do you regularly conduct ski and snowboard badge tests?
a
Yes, we do, but please call us just in case.
q
What are the terms and conditions of the school?
a
Please refer to here.
q
Please tell me how the school handles personal information.
a
Please refer to here.

Table reservation

q
What is the price for food court seat reservations?
a
The price will be displayed on the screen at the time of booking, so please refer to that.
q
Is it possible to reserve more than one food court seat?
a
Up to two seats can be reserved at the same time.
However, in order to allow more customers to use the service comfortably, reservations in multiple time zones are restricted. please note that.
q
I made a food court seat reservation. What should I do on the day?
a
At least 30 minutes before the reserved time, please inform the name of the reservation person in the information at the center house.
If you have any questions, please contact the staff on the day.